Refund Policy

Last updated: October 2026

I want every client to feel safe hiring me. This policy explains when and how refunds work for LizzyVerse services.

Orders through Upwork or Fiverr

If you hired me through Upwork or Fiverr, payments and refunds are handled by that platform under its own refund and dispute rules. I also honour the commitments on this page.

Direct projects

• Projects start with a 50% deposit. The balance is due when the work is delivered, or by milestone for larger projects.
• Before work starts: you can cancel and get your full deposit back.
• After work starts: you get a refund for any part of the agreed scope that I haven’t delivered. Work already completed isn’t refundable.
• If I can’t deliver what we agreed: you get a full refund for the undelivered work.

A2P 10DLC, toll-free and WhatsApp registrations

Approval is decided by mobile carriers, The Campaign Registry or Meta, not by me. What I commit to:

• If a submission I prepared is rejected for a reason I can fix, I fix it and resubmit at no extra cost until it’s approved.
• If your business falls into a category carriers don’t allow (for example certain lending, gambling, cannabis or other restricted content), I’ll tell you before we start. If this only becomes clear after we start, you get a refund for the unused part of the project.

Monthly management

Monthly management can be cancelled at any time before the next billing date. The current month that has already started isn’t refunded.

Third-party fees

Fees paid to Twilio, carriers, The Campaign Registry, Meta, AI voice providers or other platforms go directly to those companies and can’t be refunded by me.

How to request a refund

Email hello@lizzyverse1.com or message me on WhatsApp within 14 days of delivery, with your project details and what went wrong. I reply within 2 business days, and approved refunds are sent within 7 business days using the original payment method.